Sync Users (Add Missing Students to Adobe Connect)

Due to late registration or other issues you may encounter that some of your students are missing from Adobe Connect.

In these cases we recommend checking the Participants list and pressing the Sync Users button a few minutes before the meeting to make sure that your class roster is reflected in Adobe Connect.

  1. Navigate to your course and select Conference Room

  2. Select settings (gear icon) on the right and select Edit

  3. Press the Refresh button and check to see if any users need to by synced. These are indicated by a red circle next to their name. You will also notice missing students by comparing the number of students to the number of participants.

  4. Press the Sync Users button, verify that the number of Students matches the number of Participants, and return to your conference by selecting Meeting List.


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